Cynicism about payouts still clouding judgement
New research has underlined the view that insurance customers are cynical about insurers' willingnes...
New research has underlined the view that insurance customers are cynical about insurers' willingness to pay out on claims.
The research from directexcellence, a company which assesses how insurance companies sell their products, found that 43% of the sample believed that 'insurance companies will do anything to get out of paying a claim'.
However, the findings also indicated a strong level of customer loyalty to insurance companies, with 51% on home and 47% on motor having been with the same
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