The seeds of change
The future of small independent brokers in the UK insurance industry has continued to cause debate but, as Tony Boobier explains, a revolution of best practice thinking is needed to allow them to play their part where they are most needed - at the point of claim
It does not seem so long ago that when claim settlements were being negotiated, local brokers were a force to be reckoned with. Brokers were a key part of the equation and always needed to be kept in the loop. It was also not unprecedented for a broker to express concern to an insurer that the adjuster might have been acting, shall we say, with too much 'fervour' in their approach.
In those days, the insurance industry was relatively fragmented. Supply chain management and national framework
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