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Appointment at Criticall.

Criticall has made three appointments to the senior management team. John Skelton joins as sales dir...

Laying claim to claims.

The FSA's approach to the claims process is worrying to say the least and concerned brokers and insurers should stand up and be counted, sooner rather than later.

To catch a thief.

It is time the industry came down hard on claims fraud, says Chris Hill. Unlocking the secrecy surrounding data protection would be a massive step forward, allowing brokers to weed out suspect applications.

Part of the new wave?

As personal legal protection develops a mass-market appeal, brokers wishing to make a splash in the sector should draw attention to themselves through a strategic marketing campaign, says Ray Kneeshaw.

Online revolution.

As more and more companies are switching on to the benefits of internet transactions, brokers are swapping their pens for keyboards in an effort to streamline working habits. Steve Banner explains.

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