Part of the Union.

Saatchi & Saatchi's new advertising campaign for Norwich Union portrays the insurer as being an inve...

The emergency services.

Following a serious house fire or theft, a prompt claims settlement is essential. However, Shona Cronin says that loss adjusting now means more than this - customers have learnt to expect more from insurance, making service the key.

Sheffield opening.

Richard Bolton Insurance Group, the risk management consultancy and insurance broker, has announced ...

Ken Wallace.

With the importance of consumer relations becoming apparent to every industry, insurers must cast off the idea of "preferred status".

This fragile earth.

Extreme weather conditions and climatic changes over recent years have had worrying implications for insurers. Simon Threadgold considers the strategies they are using to cope with this unpredictable area.

Direct Line to rescue.

Direct Line has launched into the motor breakdown market with a new service called Direct Line Rescu...

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