How to… ensure scheme claims run smoothly

I believe that a well-run scheme, offering a competitive premium alongside a pro-active and professional claims service, can grow its membership through word of mouth. Take the predominantly buy-to-let property owners’ scheme we are the nominated loss adjuster on. It was launched three years ago as a no-frills, low-premium scheme, but the membership have experienced a good claims service. This reputation has spread and the membership has quadrupled. A number of new insurers have now been added