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GOLD INSURANCE BROKERS

133b Stroud Green Road, London, N4 3PX

Time taken to be seen: Acknowledged immediately, but 10 minutes to be seen

Time taken to complete quote: Seven minutes

Frontage: 3/5

Interior: 2/5

Staff competence: 4/5

Customer satisfaction: 4/5

Overall: 13/20

This visit provided a snapshot of the front line of insurance broking. Two clients were standing at the counter - one was trying to explain that he was not at fault for a recent crash, and the other appeared to be paying a

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