Editor’s letter - October 2011

Our focus on claims this month is timely as the profile of this sector has never been higher, and rightly so. Something is very wrong with a structure that sees brokers benefitting when their client has an accident. Indeed, insurers and brokers selling products at rock bottom prices, or even at a loss, knowing their profit will be made through referral fees or the sale of add-on or ancillary products is plain wrong.

There is something fundamentally flawed in the way the private motor market