Cleaning up the wreckage

By adding value and flexibility to the claims process, we can help to repair the image of the motor sector, says Paul Hoyle

There is a finite amount of mud in the world but it appears that the motor insurance industry is determined to exhaust this supply – such are the volumes of wet earth being slung one at the other in a desperate bid to lay blame for all perceived sector ills at each other’s doorstep – be they insurer, accident management firm, broker or recovery services. It is an approach which leaves our consumers confused, uncertain and dissatisfied.

Perhaps the time has come to wipe the slate clean. We all