Ringing in the changes

Although the most optimistic market predictions of legal expenses insurance (LEI) becoming an automatic feature of all personal insurance products have yet to be realised, the significant growth that has taken place suggests that we are moving in that direction.

From a specialist, stand-alone niche product in the early 1980s, the market is now worth around £100m. However, the reductions in available capacity, product pricing and costs controls, and the perennial problem of customer awareness

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