RWA Group in Consumer Insurance Act learning platform aid

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In a blog post, compliance director Terence Clark urged brokers to ensure they have "amended all their internal procedures, documents, sales scripts, checklists", as well as brief staff about the Act. 

He explained: "That way they will be prepared for the changes that insurers will need to have made."

He also emphasised the importance of brokers, particularly those with delegated authority, to speak to their insurers about the Act.

The compliance firm added that due to the urgency of the

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