Professionalism: public surprised by lack of industry qualifications

The firm has three chartered insurance brokers within its office of 12 staff.

"When talking to a new commercial client or at a networking event we point out that there are some brokers that have studied long and hard and eventually pass sufficient exams to be classed as a Chartered Insurance Broker," he explained.

"Clients at present know little about what this means and are often surprised that insurance cover can be arranged by someone who has no proven insurance qualifications. Clients won't