Homeserve fined £750,000 over abandoned calls


The communications regulator Ofcom opened an investigation into Homeserve in 2011 as part of its monitoring and enforcement programme aimed at reducing harm caused to consumers by such calls.

The fine, payable to Ofcom, must be paid within 30 days of notification and will be passed on to HM Treasury.

Claudio Pollack, Ofcom’s consumer group director, said: “Our rules are there to prevent consumers suffering annoyance, inconvenience or anxiety from silent or abandoned calls.

“We hope today’s fine

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