FSA warns of customer detriment in UK general insurance

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The warning came as the regulator issued its Retail Conduct Risk Outlook for 2012 which provides analysis of where it sees the main risks which potentially face consumers in the financial services sector over the next 12 to 18 months.

In general insurance, the FSA identified these threats as: consumers purchasing on price without considering the difference in quality of product and post-sale charges; the sale of add-on products; and firms manufacturing products that are of little use to the

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