PPI complaints soar to new high

natalie-ceeney

The figures for the six months to 30 June 2011 also showed a 54% increase in overall cases with 149,925 new complaints.

The data showed that in the period the FOS upheld an average of 47% of complaints in favour of consumers, compared to 53% in the second half of 2010.

The ombudsman said that the decrease in the uphold rate reflected the impact of the legal challenge brought on behalf of some high street banks earlier in the year against both the FOS and Financial Services Authority (FSA).

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