Toba changes must not be taken out of context, says Cliff
Ageas has reacted to the media coverage following broker complaints over the recent amendments the insurer has made to its terms of business agreements (Toba).
Speaking to Insurance Age, Mark Cliff, Ageas MD, said: "Our underlying core message is that the amendments were made simply to establish where we did and didn't cover first notification of loss (FNOL). Where we don't, we are more than happy to engage with brokers and this is not an attempt to address the issue of referral fees."
The insurer has worked with the British Insurance Brokers' Association and, following moves from chief executive of the Institute of Insurance Brokers (IIB) Barbara
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