Capita Insurance Services recruits SAP

Capita Insurance Services has recruited SAP to provide a 'ground-breaking' new IT platform across the business. The first stage of implementation, due to go live in spring next year, will provide Capita with a fully integrated claims solution across all aspects of the claims process, from claims notification through to supply chain management. Capita said it expected the number of 'touches' required on a claim to fall by up to 80% as the system supports a fully automated workflow. The

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