Axa sets out three year online claims targets

Axa has embarked upon an ambitious three year project to shed its sub-standard claims systems and create a more transparent claims process for its brokers.

The initiative, which will be rolled out across commercial lines this year, before being applied to personal lines, will represent its single biggest spend in 2004.

The insurer has built a single web based front-end system which will enable brokers and Axa staff to track a claim through all stages of the process. The system will lead claims