Cognitive anti-fraud system back online

Axa's cognitive interviewing anti-claims fraud initiative is back on track after suffering a setback with its outsourced providers.

The insurer launched a successful pilot, outsourced to Aquilo in partnership with VFM, earlier in the year. This looked at over 1,000 claims files related to accidental damage and loss claims for household insurance policies and compared it to a similar-sized sample between September 2003 and January this year. Some 35% of all claims were withdrawn, repudiated or not

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

If you already have an account, please sign in here.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: