New focus is on broker delivery says Groupama

Insurance Age staff
01 Dec 2004

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Cathie Bruce, Groupama Insurances' new head of customer proposition has said that she is not looking to "re-invent the wheel" in her new position but will be concentrating on the delivery of service to its brokers.

"I am not here to re-invent the wheel as much of the work had already been done before I arrived," commented Ms Bruce. "Now it is about delivery - specifically in healthcare.

"We have identified which brokers we want by getting groups of our key brokers together to talk about

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