Tool sees culture as key to service
Groupama has implemented a culture measurement tool designed to improve broker service standards.
The Organisational Transitions-Real Time (OTI-RT) system was piloted in the insurer's Manchester operation, and has been designed to allow staff to regularly complete questions based on the company's current strategy and objectives online. Once this has been completed, the tool will be able to analyse the results.
Paul Picknett, corporate services director at Groupama, said: "OTI-RT has enabled us to
More on E-Trading
POLL: FCA VALUE MEASURE
Most read
- Legal Protection Group confirms loss of Inter Hannover capacity
- Towergate’s Andy Parkin resurfaces at Gauntlet
- Laurent Matras takes interim Axa retail MD role as Gareth Howell departs
- Profits up at Allianz in 2018
- Consolidation opens up opportunities, says Romero boss
- Ghost broker jailed for two years
- Up to 275 jobs at risk at Axa XL in the UK
Back to Top