Industry forecasts rise in online client handling

Brokers favour making greater use of the internet for customer service, a survey has found.

Brokers polled in the study, which was conducted by business process outsourcing provider Opal, said they believed the internet was a time-efficient way of helping customers.

Opal would not reveal the exact number of companies polled, although a company spokesman described the survey as "large" and said that around one-third of respondents were either insurers or insurance brokers.

The survey forecast that

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

If you already have an account, please sign in here.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: