Network boss calls for regulator to step up efforts over TCF guidance

The Financial Services Authority (FSA) should give insurers clearer guidelines on how much information they need to provide to comply with Treating Customers Fairly (TCF) guidelines, according to an intermediary network.

David Quick, managing director at CETA, said insurers were falling over themselves to ensure that they could provide enough management information to meet the deadlines set out by the FSA.

"As of the end of March, insurers had to demonstrate that their TCF reporting was in place,