Jonathan Davies, partner, of RPC said that the Review’s idea of singling out firms for official “wooden spoon” awards who have lost the highest proportion of FOS cases would put an unfair pressure on companies not to oppose complaints.
Mr Davies said: “Firms should feel entitled to oppose claims that they feel have no merit. The threat of being awarded a wooden spoon could cut the ground from under them.
“Singling out a single firm for a wooden spoon would also be unfair as the complaints rec
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