PlusOne appoints Operations Director
Third Party administrator PlusOne Services, has appointed Anna Todd as operations manager.
Ms Todd was previously site director with Sitel, a blue-chip global provider of contact centre services, where she was responsible for implementing a number of customer services procedures and initiatives. Her role previous to this was with mail order specialists, DPA Direct as customer services director.
Ms Todd will be primarily responsible for delivering and improving the current high standards of service through customer facing teams whilst managing internal and external SLA’s and the
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