Callstream launches new survey for Call Centre Communications
Callstream has launched a quarterly report to the insurance broking industry to evaluate current call handing and management in their call centres.
Callstream specialise in the management of inbound call traffic, at network, for insurance companies and brokers’ call centres. They have completed preliminary tests on 25 UK based independent insurance brokers to evaluate their current call handing and management facilities to see if they are as efficient as they possibly can be and if they are providing the best possible service to their customers.
Looking at a cross section of brokers from 15 to 300 seat operations within Personal Lines, the
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