Professionalism: The client is king

The next wave of Insurance Age’s professionalism campaign, sponsored by Axa Insurance, has launched to look at the views of the client. Just how professional is general insurance broking?

Anthony Stewart, client of Home & Legacy, was first to share his thoughts. He told Insurance Age that a professional service was about two traits in particular, beginning with knowledge: “The one refreshing thing was, rather than having a stressful call with someone who doesn’t really know what they are talking