Cox gets personal

Although Cox Insurance is headquartered in the Essex town ofBrentwood, it has been a leading light in the Lloyd's market for eightyears, and is looking forward to another year of growth and profit. Thefirm also remains committed to provide a complete service to its brokerpartners - for very clear reasons, as chief executive Neil Utley explains:"We want to maintain control of the whole process, front- and back-office,which will enable us to provide the required service levels to our clientswh