In focus: Future proof

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Commercial lines e-trading has seen vast investment and improvement in recent times – from insurers, software houses and brokers and the technology is important for a number of reasons.

Firstly, it offers customers better service. Brokers can provide real time quotes from a range of insurers or it can mean self-serve options - customers can obtain quotes directly at times to suit them.

Brokers benefit from an audit trail to confirm the guidance provided, which helps to satisfy the regulator. It