Were things so much better in the old days?

Is it better to be a broker today than 25 years ago?

Michael: Let's not start with whether it's better or not. It's a totally different job to 25 years ago with completely different pressures and expectations.

Jack: You spend more time being a businessman than being an insurance broker.

Michael: I think a lot of us are doing jobs that initially we weren't trained for. Someone paid me a compliment recently and said, "you're not a broker now!"

Steve: Broking has become much more professional than

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