Link chooses ISO to help plug claims cost leakage

Link Underwriting is rolling out ISO's Claims Outcome Adviser (COA) as part of a company-wide initiative to stem personal-injury claims leakage.

The web-based software, already used by Chaucer, Zurich and Highway, has been designed to improve the consistency of payouts and streamline the claims-handling processes.

It provides a database with almost 20,000 medical conditions, 14,000 occupations and a medical encyclopaedia, to help provide more informed negotiations with solicitors as well as

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