Step-by-step moves pay final dividends

Three years ago, Lloyd's broker Holman's was in a situation that will be familiar to many brokers - its computer systems a ragbag of ageing and disparate software packages based on 1980's technology. Everything worked but the company's business practices had changed and the software had not kept pace. Individual departments had devised their own solutions using Excel spreadsheets and Word templates but there was very little integration. The same data was being re-entered several times as a risk