Service Standards - Service not included?

Not as good as five to 10 years ago, but getting better - that seemsto be the cautious consensus amongst those in the commercial propertysector when discussing the thorny issue of service standards.

For those on the receiving end of commercial insurers' service, the proofof the pudding will obviously be in the eating, as small improvementsstart to filter through. However, latest research from the BritishInsurance Brokers' Association (Biba) has found that the perception ofcommercial-lines service