Service Standards - Service not included?
Commercial property brokers have mixed emotions about the standard ofservice they get from insurers. Although IT improvements are speeding upthe placing process, a loss of capacity in the sector is starting to causeserious headaches
Not as good as five to 10 years ago, but getting better - that seemsto be the cautious consensus amongst those in the commercial propertysector when discussing the thorny issue of service standards.
For those on the receiving end of commercial insurers' service, the proofof the pudding will obviously be in the eating, as small improvementsstart to filter through. However, latest research from the BritishInsurance Brokers' Association (Biba) has found that the perception ofcommercial-lines service
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