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Now over a decade old, outsourcing is no longer the latest management buzz word: it is a recognised strategic tool that, done well, can deliver substantial rewards.

Outsourcing has been embraced as a commercially sound business practice by many companies that believe it is more effective both in terms of cost and output to allow a specialist to perform a specific task. Others view outsourcing with a degree of scepticism, preferring to retain all business functions under one roof to maintain

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