Moving offshore

"Irreparably damaging" and a "deep level of mistrust" - harsh words indeed to describe the concept of running a call-centre from an overseas base. But these were the words that came from a recent survey by Performance House into the customer perception of offshore outsourcing. The survey was commissioned by outsourcing union Amicus and unveiled a deep level of mistrust of insurers, among other financial services providers, following the Enron scandal.

Survey respondents said companies were no

To continue reading...

You must be signed in to use this feature.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: