Schemes solutions

It may seem a cliche but in a schemes environment, claims is a shop window for customers. Yet this area is often overlooked when schemes are designed and far more time is spent on the sexier issues of pricing, underwriting, distribution and marketing. This really should not be the case, as it is only when a loss occurs that customers experience the real benefits of the cover and service on offer.

Most schemes are niche or targeted at affinity groups, and policyholders understandably expect

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: