Schemes solutions

It may seem a cliche but in a schemes environment, claims is a shop window for customers. Yet this area is often overlooked when schemes are designed and far more time is spent on the sexier issues of pricing, underwriting, distribution and marketing. This really should not be the case, as it is only when a loss occurs that customers experience the real benefits of the cover and service on offer.

Most schemes are niche or targeted at affinity groups, and policyholders understandably expect specia

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