CII calls out “hesitant” vulnerable customer data processing
The Chartered Insurance Institute has published guidance to support insurance and personal finance firms in managing customers in vulnerable customers’ data.
Launched at an event yesterday (17 June) in London the guidance focused on three distinct and interconnected purposes for processing vulnerability data.
This included how to provide appropriate support and to prevent harm, and to meet reporting requirements, the CII noted.
The institute also highlighted the guidance will drive product and service improvements.
According to the CII organisations can “too often be hesitant to process vulnerability-related data due to a perceived risk of infringing
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insight
The stats: Commercial rates fall across the board in Q1 2026
Commercial lines premiums have continued to decline in the first quarter of 2026, with the value of the Acturis Commercial Broking Index dropping 3.6% compared to Q1 2025 – the largest negative movement since the inception of the index in 2010. Ida Axling reports.
Morrisons launches into insurance with top 100 broker
Morrisons has partnered with Hood Group to launch a pet and travel insurance proposition, marking the retailer’s entry into insurance.
Broker boss concerned about MGAs priortising profit commission over claims
Concerns have been raised that some managing general agents might choose to protect profit commission over paying or even discussing ‘grey area’ claims in the present soft market.
TBIG boosts minority stake to majority holding in latest deal
The Broker Investment Group has upped its stake in Hertfordshire-headquartered Scott Blain Insurance Consultants to 74% having first invested in the broker with a minority shareholding of 30% in 2015.
Yutree taking off into the future with technology focus, says MD Hancock
Yutree managing director Laura Hancock has outlined how the firm is stepping up its focus on technology as she aims for it to be a “credible, well-known, independent business in East Anglia and beyond”.
Price no excuse for losing business if brokers do their job
Price alone should not be used as an excuse for losing business senior brokers told delegates at the Broker Expo Roadshow in Bristol last week.
Accenture warns brokers AI is already reshaping insurance purchase
Accenture has cautioned brokers that artificial intelligence has already started to reshape how people research, compare and manage home and motor insurance.
Fraud website latest addition to growing list of FCA fakes
The Financial Conduct Authority has warned of a fraudulent and dangerous website in its third alert in three months about scammers impersonating it.