Skip to main content

Seven kilometre high pile – FCA moves to clarify email deletion plans

email-security

The Financial Conduct Authority has acknowledged it hit the headlines last week with criticism of its plans to delete emails held in staff inboxes after a year, and has sought to explain what it is doing and why.

According to the FCA, it currently has over 70 million emails stored in inboxes which, if printed off individually, would create a seven-kilometre-high pile.

Ian Phoenix, director of intelligence and digital at the FCA, stressed the regulator was not deleting evidence, hiding information or reducing transparency.

“There is no change to our policy of what constitutes a record and how long it should be saved for,” he said.

“What we are doing is modernising how we manage our records to make us a more

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

Show password
Hide password

Newbie News: Merlin Insurance Brokers

Richard O’Brian, founder and CEO of Merlin Insurance Brokers, has targeted growing the property and construction specialist broker by 80% in 2026 and already has an application in to the FCA to be fully authorised.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: