Could the MGA explosion be slowed down by an indifference to claims?
MGAs have become all the rage, with a growth predicated by a rise in fronter and insurer capital/capacity and broker belief that they offer greater front-end service. However, are strains starting to show at the back end when it comes to the moment of truth, the claim? Saxon East investigates.
Under sunny spring skies and a mood of high optimism, 300 industry leaders assembled in London for the MGA Claims Conference this February.
The event theme was Building World-Class MGA Solutions, and the buzz was all about challenging traditional insurers head-on in claims management.
While the ambition is clear, MGAs face a long journey in achieving that vision. Claims performance is underwhelming.
According to Clyde & Co’s 2025 MGA Opinion Report, claims management process dissatisfaction has
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