Year in Review: Seàn Kemple, Close Brothers
Close Brothers MD Seàn Kemple reflects on the challenges brought on by 2021 and discusses the implications of the hard market for the broker space.
What’s been the most surprising thing in insurance in 2021?
Since I took on the role of MD at Close Brothers Premium Finance (CBPF) in April, I’ve been surprised but hugely impressed at the resilience of the broking market and the continued focus on customer service from our broking partners towards their customers, especially businesses in hospitality, travel, and transport, which have been acutely hit by the pandemic. The manner in which brokers care for their clients and customers has made
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