Ignite Systems launches broker chatbot service

Searching on a smartphone while on-the-go

Ignite Systems has launched a chatbot service for its broker clients, Insurance Age can reveal.

The chatbot automates a range of administration tasks, including changes to policy details and direct debit payments.

As well as generating quotes and changing account passwords, the chatbot can cancel policies without requiring human intervention.

Toby MacLachlan, managing director at Ignite Systems, told Insurance Age: “One of the things you learn from going to see brokers, and specifically their

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