Broker Week: Using technology to thrive

Liz Foster of Ingram, Hawkins & Nock

Nothing has been more evolutionary to the insurance profession than the rapid development of IT. Whilst most brokers will not need or wish to understand the entire capability of their preferred IT system, they will know what they want from that system.

However, it is highly unlikely that any system providers will meet exactly the needs of any one broker, and therein lies the challenge when brokers are making the decision to buy.

For many brokers the complexity of their needs will probably mean

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