CMA to step up its interest in vulnerable customers


The Competition and Markets Authority (CMA) has stated that making sure that firms treat their customers fairly remains central to its work in the coming financial year.

The government body is now seeking views on its priorities for 2019/20, outlined in its draft Annual Plan.

The CMA proposes to:

step up its interest in people who are vulnerable to exploitation, or getting a poor deal due to their personal circumstances, building on the programme of work it launched in 2018

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