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Are you communicating?

Communication skills are key to the success of a telemarketing campaign, but there is a balance to be struck between knowing when to talk and when to listen as well as knowing how to. John Shetcliffe explains.

Chubb gets box seats.

Chubb Europe has relocated its UK Marine Department to its third floor 'box' at Lloyd's. Michael Cod...

Off the beaten track.

While new entrants like the supermarkets are muscling in on the travel insurance sector, the travel agents still dominate. However, their policies are standard, so brokers must specialise, says Diane Smyth.

Horses for causes.

With only half of Britain's horse population currently insured it would seem that there is much room for brokers to expand. However, as Steve Banner finds out, it may not be as simple as that.

Can get no satisfaction.

Employees in the insurance and finance industries want more training and recognition in the handling...

The best candidate.

Ensuring that vacancies are filled by the most appropriate person need not be problematic. Tim Collison reports on the options available to brokers.

Size does matter.

Chris Blackham explains to Diane Smyth how he successfully steered Layton Blackham to its present status, and where he intends to go from here.

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