RBSI firms forced to change "unfair" policy terms by FSA

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The Financial Services Authority (FSA) investigated the terms in the pet insurance policies of three RBS firms - Direct Line, Churchill and UK Insurance.

The FSA found that one of the terms, relating to discretionary powers in settling claims made by consumers, was unfair and insisted the term be removed.

The RBSI has confirmed that new customers will receive a policy with the new terms from 1 November 2011, and existing policy holders will be notified of the changes at their annual renewal

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