Brokers call for end to client takeover chaos

Brokers have called on the industry to sort out, once and for all, the continued confusion over how, and when, it is acceptable for a broker to take over another broker's client.

There is presently no accepted industry standard that insurers follow, a situation that is resulting in confusion over commissions, outstanding premiums and claims.

One broker told Insurance Age that in a recent and typical case, after receiving a strong introduction to a potential client, it was issued with a letter