FSA: PPI firms still failing to treat their customers fairly

A report by the Financial Services Authority (FSA) has found that some firms selling payment protection insurance (PPI) are still failing to ensure they treat their customers fairly.

While acknowledging that a number of firms had improved their sales standards, the FSA said that visits to 40 firms had shown that there were still three key areas of widespread concern. These were:

- It not being made clear that PPI was optional and customers not getting full information regarding the cost of the

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