Private eye
The role of the insurance inspector has changed significantly in recent years. Broker partnership expert Chris Garrett looks at what the changes will mean for the industry
Until recently, a cool reaction to an impending visit from an insurance inspector was not uncommon. Thankfully, nowadays a sales executive is more likely to receive a warm welcome and be offered a cup of tea when visiting intermediaries.
The actual term 'inspector' evokes a feeling of apprehension - someone coming to 'check up' on you, someone that could ultimately 'catch you out', or at worst 'shut you down'; a general emotion of them versus you, all of which are sentiments that the insurance
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