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Ringing the changes.
Outsourcing claims handling to off-site call centres has many benefits for both insurers and brokers. But, Shona Cronin says that outsourcing means more than just claims management.
Steve Knight.
Many brokers are not optimistic about the future of broking, but aiming to improve efficiency will give them a fighting chance.
IIB to establish shadow council.
The Institute of Insurance Brokers is planning to set up a "shadow council" in the vein of the Insur...
Appointment at Devitt Insurance Services.
Devitt Insurance Services has appointed Nicky Binkiewicz to product development manager in order to ...
Axa offers discounts on its Flat Contract.
Axa Insurance has upgraded its flat insurance policy which it offers to landlords, leaseholders and ...
Appointment at Axa Nordstern.
Mark Wood, group chief executive of Sun Life and Provincial Holdings, has joined the board of Axa No...
More PA Options from Lombard.
Following A review of its personal accident and sickness portfolio, Lombard has made several rating ...
Friends in high places.
Lloyd Hanks is looking to exploit his array of market contacts in order to improve the fortunes of The General Network. He tells Tim Collison about his ambitious business plan.
No corner cutting with Liberty's Masterdrive.
Lloyd's Syndicate Liberty Motor has launched a driver training service called Masterdrive. The ne...
Improved financing.
In order to improve service to its brokers, Edgar Hamilton has amended its Premium Select financing ...
Brokers fend off direct writers.
Brokers are successfully fending off competition from direct writers and other distribution channels...
Kosovo contributions.
Norwich Union and Edgar Hamilton Group have done their bit to help the Kososvo Refugee Crisis. Over ...
Travelling companions.
The recent MMC ruling on travel insurance has made little difference to the market and customers know it is still worth shopping around for cover, says Simon Threadgold.
Zurich improves its home.
Zurich Financial Services has unveiled its enhanced Home Solutions product, which will replace Eagle...
Appointment at Smart and Cook.
Smart and Cook has promoted two of its employees - Nick Watson and Ian Grasby - to the board. Mr Gra...
David Worsfold.
The Financial Services & Markets Bill is facing long delays giving scope for all manner of problems within the insurance sector - particularly for the IBRC.
Future perfect?
The Across the Millennium forecasting team's recent report discusses the key post-2000 developments facing the general insurance market. Frank Shaw, programme director, sees radical changes ahead.
Tough calculations.
Since the £10m cap on employers' liability was introduced, insureds have had to decide whether or not they need more cover. Tony Dowding says several factors have to be considered when calculating a higher limit.
Undebateable - the Great Debate.
And so The Great Debate is off. What a surprise. Did anyone really think that Chris Woodburn and Ant...
Goods as new.
More and more insurers are opting to replace household goods rather than make a cash settlement. This benefits both the client and the insurer, says Steve Banner.
Appointment at The Broker Network.
The Broker Network has taken on Stephen Cox (above) as a new business development manager, dedicated...
CGU sponsoring a boat.
CGU is once again sponsoring a boat in the BT Global Challenge. The sponsorship was announced last m...
GAN gives assurance over agencies after Lombard merger.
Tony Lancaster, chairman and chief executive of the soon-to-be-merged operations of Lombard and GAN,...
Chubb and AIG bid for liability risks.
US rivals Chubb and AIG have both released employment practice liability policies for the UK market....