London riots

Choosing an insurer: Avoiding the money trap

The rush to the bottom over price by customers can only hurt the industry, but brokers are well placed to stop the rot by offering their clients advice on the difference that choosing the right insurer can make.

Reportage: Do the right thing

Getting the level of payouts, customer service and the time taken to process a claim correctly is a tricky job, but the industry is starting to get the balance right, reports Edward Murray

After the riots

Rioting in August took the country by surprise, but the insurance industry responded well, experts say

Riot claim period could be extended to 42 days

The Association of British Insurers (ABI) has moved to reassure homeowners and businesses that claims for riot damage will be paid out and has urged the Home Secretary to extend the claims period to the police compensation scheme to 42 days.

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