Reportage: Do the right thing
Getting the level of payouts, customer service and the time taken to process a claim correctly is a tricky job, but the industry is starting to get the balance right, reports Edward Murray
Claims have come crashing into the headlines in recent weeks and the focus being put on this area of the insurance market looks set to stir up some action in the months ahead.
The recently announced decision from the Ministry of Justice to abolish referral fees in personal injury cases has certainly got the market talking and the issue is examined in its own right in the supporting feature (p37).
Similarly, the recent riots that sparked to life in London and fired up public disturbances in
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